Blog
Returns are a money problem.
Write-ups from the workshop.
Practical guides on refunds, store credit, return fraud and the accounting behind it — for merchants who run their own returns.
July 28, 2026
Shopify restocking fees for furniture and home goods: percentage, flat fee, or none?
A practical guide to Shopify restocking fees for high-value returns, including what Shopify handles natively, percentage vs flat fees, store credit, and clear policy examples.
Read the article →July 28, 2026
Shopify self-serve returns vs a returns app: when the built-in tools are enough
An honest guide to what Shopify self-serve returns already handle, when a dedicated returns app adds value, and which workflow questions to answer before installing one.
Read the article →July 10, 2026
A return policy that offers store credit — template and the thinking behind it
A copy-paste return policy template for Shopify stores offering store credit with a bonus, plus line-by-line reasoning so you can adapt it without breaking it.
Read the article →July 6, 2026
Shopify returns apps without shipping labels: when a lighter workflow is enough
A practical guide to choosing a Shopify returns app when you already handle shipping and need a portal, evidence, approval and settlement instead.
Read the article →June 29, 2026
Return fraud is a small-store problem too. Here's how to catch it without an enterprise budget
Serial returners, wardrobing, and empty-box claims hit small Shopify stores hardest. Practical, cheap defenses: proof photos, frequency flags, and never paying before the box is back.
Read the article →June 18, 2026
How to offer store credit instead of refunds on Shopify (without annoying anyone)
A practical walkthrough of offering store credit as a return option on Shopify — native store credit vs gift cards, how to sweeten the deal, and the mistakes that turn customers against you.
Read the article →June 11, 2026
Store credit and your books: what actually happens when a return isn't a refund
Where store credit sits in your accounting, why gift-card workarounds make a mess at tax time, and how to keep return-related credits reconcilable in Shopify.
Read the article →